Certification agreement
Certification services are provided under a written certification agreement, issued with your quotation. It sets out the scope of certification, audit programme, fees, and the rights and obligations of both parties, including the use of certificates and certification marks.
Client obligations
- Continue to meet the requirements of the standard and the certification agreement.
- Give auditors access to people, sites, records and information needed to carry out audits.
- Tell us promptly about significant changes, such as ownership, scope, sites or legal status.
- Use certificates and marks only within your certified scope and in line with our rules.
- Keep records of complaints relevant to the certified system and the actions taken.
Fees
Fees are set out in your quotation. Fees are payable for audits carried out, regardless of the certification outcome, and are never contingent on certification being granted.
Suspension and withdrawal
Certification may be suspended or withdrawn if the certification agreement is breached, for example where serious nonconformities are not resolved, surveillance audits do not take place, or certificates or marks are misused. Decisions can be appealed.
Confidentiality
We treat all information obtained during certification as confidential, except information the client makes publicly available or where disclosure is required by law.
Website use
Content on this website is provided for general information and does not constitute advice. While we take care to keep it accurate and up to date, standards and requirements change. Content is the property of Hexa Certifications Limited unless otherwise credited and may not be reproduced without permission.
Governing law
These terms are governed by the law of England and Wales, without prejudice to any mandatory rights you have under the law of Scotland or Northern Ireland.